Harmain Leathers Atelier Return & Refund Policy

At Harmain Leathers, each pair of footwear and leather outerwear piece is crafted from premium hides with dedicated artisanal finishing. We want you to be completely satisfied with your investment, which is why we offer a 30-day return window from the date of recorded delivery.

1. Return Window & Eligibility
You have 30 days from the date your tracking status confirms delivery to request a return.
To be eligible for an exchange or refund:
• Footwear and leather outerwear must be in unworn, pristine condition, free of trial creases, scuffs, perfume, or wear marks.
• Leather is an organic material that molds to the body upon first wear; items showing break-in creases or sole wear cannot be accepted for resale and will be returned to the customer.
• All original atelier tags, packaging, dust bags, and proof of purchase must be intact.

2. Mandatory Return Authorization (RMA) Process
To protect both parties, items returned without prior authorization will not be processed.
1. Email our client concierge at info@harmainleathers.com with your Order Number.
2. Include 2–3 clear photographs showing the unworn item, soles/leather finish, and intact tags.
3. Once reviewed and approved by our inspection team (within 24–48 hours), you will receive an official RMA (Return Merchandise Authorization) number and precise return packing instructions.

3. Return Shipping & Costs
• Harmain Leathers does not charge any restocking fees.
• Customers are responsible for the direct shipping costs of returning the parcel to our UK facility.
• For your security, all returns must be sent using a reputable tracked and signed courier service (e.g. Royal Mail Tracked, DHL, or DPD). Harmain Leathers cannot be held responsible for parcels lost or damaged in transit by third-party carriers.

Official Returns Facility:
Harmain Leathers Returns (RMA Required)
27 Mottram Road
Stalybridge, Manchester
SK15 3AD
United Kingdom

4. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If an item arrives with a genuine manufacturing defect or an incorrect size was fulfilled, notify us at info@harmainleathers.com within 48 hours of receipt with supporting photos. Upon verification, we will provide an immediate replacement or full refund at zero additional cost to you.

5. Made-to-Order & Bespoke Goods
In accordance with UK and EU consumer standards, items commissioned with custom measurements, bespoke personalization, or monogramming are non-returnable once production commences.

6. Refunds & Inspection
Once your return is delivered to our facility, our quality team inspects the item within 3 to 5 business days. 
• Approved returns will be refunded to your original payment method within 5 to 10 business days.
• Note: Original outbound shipping fees (if any) are non-refundable.

Questions or sizing assistance? Contact us at info@harmainleathers.com or direct via WhatsApp at +44 7307 535560.