FAQs
General
Q: What products does Harmain Leathers offer? Harmain Leathers specializes in handcrafted leather shoes and jackets. Our products are made from the finest, cruelty-free leather and are designed to combine style with durability.
Q: Where is Harmain Leathers based? We are based in South Asia, with our main operations located in Pakistan.
Orders and Shipping
Q: How do I place an order? You can place an order through our website. Simply browse our collection, select the items you wish to purchase, add them to your cart, and proceed to checkout.
Q: What payment methods do you accept? We accept all major credit cards, PayPal, and bank transfers.
Q: Do you offer international shipping? Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination.
Q: How can I track my order? Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.
Returns and Exchanges
Q: What is your return policy? We offer a 30-day return policy. Items must be unused, in their original condition, and in the original packaging. For more details, please refer to our Returns and Refund Policy.
Q: How do I return an item? To return an item, please contact our customer service team at Abdullaharshad785@gmail.com or +44-7307535560 to initiate the return process.
Q: Can I exchange an item? Yes, you can exchange an item for a different size or color, subject to availability. Please contact us to arrange an exchange.
Products and Care
Q: How should I care for my leather products? To ensure the longevity of your leather products, avoid exposure to water and direct sunlight for prolonged periods. Clean with a soft, damp cloth and use leather conditioner regularly to maintain the suppleness and shine.
Q: Are your products truly animal cruelty-free? Yes, we are committed to ethical practices. Our leather is sourced through processes that prioritize animal welfare, ensuring cruelty-free methods are used.
Q: Do you offer custom or personalized orders? Currently, we do not offer custom or personalized orders, but we are working towards providing this service in the future.
Contact Us
Q: How can I contact Harmain Leathers? You can reach us via email at Abdullaharshad785@gmail.com or by phone at +44-7307535560. Our customer service hours are Monday to Friday, 9 AM - 6 PM (PKT).
If you have any other questions, please feel free to contact us. We're here to help!
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